Terms of Service
Overview of our Services:
To ensure the quality of the GrowthAssistant, LLC experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Requests and tasks of your GrowthAssistant are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they'll love you and so will we. Your GrowthAssistant, LLC account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All GrowthAssistant, LLC plans are governed by a weekly hour limit by plan type. If these hours are unused by the next week, the hours will not carry over to the next week.
All GrowthAssistant, LLC plans are monthly agreements at advertised or contracted rates, which begin the day your Growth Assistant begins on your tasks. The first charge occurs the date of your scheduled onboarding with your Growth Assistant. Subsequent charges occur on or near the first of every month.
GrowthAssistant, LLC may decide for any reason that monthly subscription prices need to be raised or decreased without notice after the contracted period. Advertised Prices are subject to add on fees for custom solutions that you require which are outside of the typical solutions our Growth Assistants can perform.
If a credit card or form of payment is declined, Client has 48 hours to resolve the issue. If the issue is not resolved within that time frame, GrowthAssistant, LLC has the right to terminate or pause service until payment occurs.
Any agreement or attempted agreement between client and Growth Assistant, in connection with a service contract, requiring that payment be made outside of GrowthAssistant, LLC shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks:
Each request (task) for your Growth Assistant must be submitted by phone, email or SMS. You're more than welcome to submit multiple tasks at one time. You will have one Growth Assistant dedicated to your use and needs for task work. You may request a change of growth assistants at any time, for no added cost. This process will be completed by us within an amount of time we consider to be reasonable (usually 1-2 weeks), although this may not always be the case.
If you ever feel like your service could be better, you can contact us by telephone or email us at firstname.lastname@example.org.
That should give you a good idea of what we're able to accomplish and what we simply cannot do. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product:
If a Growth Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), GrowthAssistant, LLC grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by GrowthAssistant, LLC to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to GrowthAssistant, LLC or a Growth Assistant that you reasonably expect GrowthAssistant, LLC to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by GrowthAssistant, LLC or a Growth Assistant; (2) was or becomes available to GrowthAssistant, LLC or a Growth Assistant on a non-confidential basis prior to your disclosure of the information to GrowthAssistant, LLC or a Growth Assistant; (3) is independently developed by GrowthAssistant, LLC or a Growth Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect GrowthAssistant, LLC's rights or property, or the rights or property of Growth Assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty:
There is no warranty on any of the information, tasks, or projects your Growth Assistant completes for you. What we will promise is that we'll do our best to provide the most accurate, most effective information available and we know Growth Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we'll be deeply sorry, you can't hold us liable for it (or the results) legally.
Termination of Service:
We reserve the right to terminate the service of a GrowthAssistant, LLC client at any time — for any reason. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests
If the client is abusive to his/her assistant or any other GrowthAssistant
If the client requests illegal tasks or tasks deemed unethical of their GrowthAssistant.
If you would like to terminate service, we require 30 days notice.
GrowthAssistant, LLC Terms of Service Non-solicitation Provision:
I acknowledge that GrowthAssistant, LLC has made substantial investments in recruiting, training and matching skilled GrowthAssistant, LLC assistants with each of its members including me, and that GrowthAssistant, LLC has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that GrowthAssistant, LLC has agreements with GrowthAssistant, LLC assistants that protect this interest by requiring that GrowthAssistant, LLC assistants obtain GrowthAssistant, LLC's prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the GrowthAssistant, LLC member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twenty four (24) months immediately following the termination of my relationship with GrowthAssistant, LLC for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any GrowthAssistant, LLC assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with GrowthAssistant, LLC to leave his or her employment with GrowthAssistant, LLC and to work for me in any engagement directly or indirectly. I shall also not directly or indirectly solicit any GrowthAssistant, LLC assistant referral, friend, family or acquaintance. Should any solicitation by me become a substantial factor resulting in a GrowthAssistant, LLC assistant leaving GrowthAssistant, LLC and accepting an engagement with me directly or indirectly without GrowthAssistant, LLC's consent, I agree to pay GrowthAssistant, LLC as liquidated damages calculated to compensate GrowthAssistant, LLC for its lost investments and not as a penalty of any kind, a one-time fee equivalent to two years of my monthly GrowthAssistant, LLC subscription in effect at the most recent date that the GrowthAssistant, LLC assistant had been assigned to me by GrowthAssistant, LLC.
Data Rights and Protection:
GrowthAssistant, LLC has the utmost respect for our customers’ privacy and information protection. Given the ever changing regulatory environment, we strive to stay ahead of the curve. If at any time a customer discontinues their relationship with GrowthAssistant, LLC, the customer can request that his or her personal data is wholly erased from our records.
In our mission to ethically and lawfully serve our customers we have the following policies in place in order to adhere to international and domestic law:
GrowthAssistant, LLC wrote our terms of service to make it as understandable and straightforward as possible. Our valued customers are able to give and rescind consent at any time.
This gives users rights to their own data. Customers will be able to obtain their data from GrowthAssistant, LLC in an electronic report and reuse that same data in different environments outside of ours.
Privacy by Design:
GrowthAssistant, LLC has a full and detailed map of our data collection process and the various parties privy to that data GrowthAssistant, LLC has specifically designed its systems and trained its staff to maintain customer privacy. We strive to continue to improve and adapt this design to be forward looking.
Updated Date: 5/26/21